Refund policy

DAMAGED OR FAULTY ITEMS

Every order is carefully inspected and packaged before dispatch. If your piece arrives damaged, faulty, incorrect or incomplete, please contact us within 48 hours of delivery where possible, with your order number and photographs of the item and its packaging.

Once reviewed, we will arrange an appropriate remedy, which may include a replacement or refund. Where an item needs to be returned to us because it arrived damaged or faulty, Scents By Sara will cover the return shipping cost.

NON-RETURNABLE ITEMS

Because every piece is made to order by hand, for you, we do not accept returns or exchanges for change of mind. We encourage you to reach out before purchasing if you have any questions. This does not affect your rights where an item arrives damaged, faulty, incorrect or otherwise not as described.

CONTACT US

For any queries, please get in touch via our contact page. We aim to respond to all enquiries within 1-2 business days.